Leonel Torres

Background

About Leonel Torres

Leonel is a seasoned Product Designer with over 14 years of experience crafting, high-impact interfaces for enterprise environments. His work spans B2B commerce platforms, back-end data management tools, administrative systems, sales and marketing applications and platform incident management tooling. He has contributed to several design systems and played a key role in developing robust incident management solutions—bringing a refined blend of visual design, strategic thinking, and cross-functional collaboration to each project. Key Accomplishments: While at Microsoft: • Led a full-scale UX redesign of Microsoft Azure’s internal incident management tools, impacting tens of thousands of unique daily users that lead to and improved customer satisfaction score from 3.6 to 4.15 with 5 being the highest score • Championed large-scale UI/UX initiatives, integrating AI-driven solutions to improve efficiency and task automation that contribute to 80% user retention • Conducted extensive user research to drive product direction • Drove cross-functional collaboration across 4 design teams, 2 engineering teams, 4 product teams to ensure a cohesive and scalable user experience • Built and maintained component libraries and design systems to support consistency and design velocity for incident management and the Azure portal web UI toolkit that's used by all 200+ Azure services While at SAP: • Spent over 8 years crafting responsive web apps, mobile app tools, and design systems, for B2B commerce customers, back-end data management apps, administrative systems tools for internal users, and sales and marketing applications for sales teams. While at Model Metrics & Salesforce: • Designed and delivered more than 25 custom Salesforce mobile experiences for enterprise clients Specialties: • AI for UX • Product design • UI + UX Design • Interaction design • Prototyping • User Testing & User Research • Mobile app design • Design systems expert • Strategic thinking • Leadership • Collaboration • Creativity • Teamwork • Figma