Leonid Isakov

Background

About Leonid Isakov

Experienced Support/Engineering Manager with expertise in customer support, service development and team leadership. Holds a BSc in Electrical and Electronics Engineering and an MSc in Technology Management focused on Systems Engineering. Highlights include:* Provided comprehensive engineering support throughout the service lifecycle, ensuring customer satisfaction.* Acted as a central technical point of contact, coordinating collaboration between stakeholders.* Successfully led software development teams in the deployment and customization of solutions.* Expertise in defining complex systems and developing proactive fault detection tools.* Identified and addressed customer training needs, delivering informative sessions.* Defined effective plans for testing, release, and quality assurance.* Managed internal budgets, optimizing resource allocation.