Leonie Vortsman

Background

About Leonie Vortsman

Multifaceted and highly experienced Business Process Analyst and Project Coordinator with a solid track record in business process design, system specification, project leadership, and team mentorship. Skilled in leading initiatives from requirements gathering to delivery, across digital transformation, sustainability, eLearning, IT services, and public sector domains. Adept at streamlining operations, coordinating cross-functional teams, and translating complex requirements into clear, actionable deliverables. Core Competencies • Business Process Modelling – Visual Paradigm, ARIS, TIBCO Business Studio, Visio 2007 • Project Management & Coordination – Scheduling, Planning, Stakeholder Communication, SoW, Risk Management • Systems Analysis & Design – As-Is / To-Be Modelling, Gap Analysis, Use Cases, Context Diagrams • Documentation – User Manuals, Technical Specs, Business Cases, Charters • Automation & Reporting – Google Sheets, Slides, Data Studio • Workshop Facilitation – JAD Sessions, Stakeholder Discovery, Cross-functional Meetings • Reverse Engineering & Metadata Analysis – Legacy System Mapping, Excel Analysis • Team Leadership & Mentorship – Intern Supervision, Skills Transfer, Training Project Coordination & Management • Oversaw full lifecycle project coordination: o Quote Creation for customer opportunities o Conversion of accepted opportunities into structured projects o Stakeholder communication (customers, PMs, Sales, Engineers) at all stages • Managed project execution: o Project scheduling, coordination of stock delivery o Collaboration with technical team to develop project plans and documentation o Facilitated weekly meetings and handled project closure processes • Led scoping activities: o Reviewed incoming requests and allocated to responsible engineers o Created quotes and SoWs in Datto o Ensured full cycle from scoping to closure was documented and communicated Leadership in Sustainability & eLearning • Managed a team of interns (software, PR, marketing, digital design) to develop an eLearning platform in the sustainability sector • Conducted interviews, managed tasks, and ensured skills transfer • Delivered presentations and reports to stakeholders on team progress and platform milestones • Repository Managerment • Full SDLC experience • Programming