Lerassa Ribeiro

Background

About Lerassa Ribeiro

I guide clients through their 5 stars experience. How? In many different ways.If you are a business client usually your focus is making the process fast, pleasant and effective. I can see this through our contact by phone or face to face and once I have your details and your reservation is confirmed, I'll do all the patches to make your experience successful. Now, if you are looking for a relaxing weekend with your family I'll direct you to spacious, quiet rooms, build specific and personilized itineraries for dinning and family activities. Everything to provide a sweet and unforgettable stay.Maybe this sounds perfect for you. And it is exactly how I want to present the final product to my client. But the process behind the scenes involves a lot of hard work: organization, time management, emotional intelligence, adaptability, problem solving and team work are just a few of the daily necessary skills to be SUCCESSFUL in this role, what I can clear consider that I am.My name is Lerassa, I am a reservation assistant with over ten years of experience in five stars hotels in South America and Europe. Speaking three languages and studying the fourth one because I love communication and believe that it makes possible (and easier) to align the values of the company with the product and the customer's personal aspirations.I can easily adapt myself to different environments, clients and situations. I am attentive to details, organized, constantly learning and ready for a new challenge!