Lerato Molefe
Service Desk Analyst at Pink Elephant Emea
Based in Johannesburg, South Africa
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Seniority
Staff
Department
Information Technology
Location
Johannesburg
Industry
IT Services and IT Consulting
Company size
50
Contact information
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l•••••••@pinkelephant.co.uk
Phone
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Background
About Lerato Molefe
Experienced Service Desk Analyst with 6 years of expertise in IT support, troubleshooting, and customer service. Certified in ITIL, Service Desk Analyst (SDA), and Security Awareness, NCSC Cybersecurity, ensuring best practices in IT service management and security. Proficient in operating systems, hardware troubleshooting, software support, Active Directory, networking basics, remote support, and ticketing systems. Skilled in diagnosing technical issues, managing service requests, and collaborating with cross-functional teams to optimize IT operations. Passionate about delivering seamless IT support, improving user experience, and driving efficiency through the ITIL framework.
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