Les Castillo
Premise Tech at At&t
Based in Crandall, United States
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Seniority
Staff
Department
Operations
Location
Crandall
Industry
Telecommunications
Company size
180K
Contact information
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l•••••••@att.com
Phone
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Background
About Les Castillo
Based on my skills in an Avaya Telecommunication environment and my ability to work with call center agents, I am confident that I would be a great addition to any call center department. My resume highlights my ability to administer an Avaya PBX and Call Center environment. During my time at Scott and White Hospital, I was able to review call reports through CentreVu Supervisor and analyze those reports to improve overall call center efficiency. Along with my experience at GMAC, I believe I have the required skills to be a success at any company. My goal is to manage a large PBX with mulitple call centers with hundreds or thousands of call center reps. I would like to be able to go over Call Center reports with supervisors and reps to improve call flow. Specialties: Avaya, CMS, ACD, MACs, VDNs, Vectors, Audix, Micro-Call reporting, CentruVu,
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