Les Jackson

Background

About Les Jackson

An exceptional IT Professional who has successfully fulfilled a number of senior technical and managerial roles, most recently with vendors of Service and Systems Management solutions. Experience with start-ups, with specific responsibility for establishing, growing, working in and managing the pre-sales, professional services, customer support, and development teams. This includes defining the supporting policies and procedures and the recruitment, motivation and management of the necessary personnel. Strong business operational leadership and strategic-level project management experience with the capability to understand a business problem and transform it into an IT solution for small, medium and large enterprises. Proven experience with ITIL, solution architecture and design, business-aligned IT infrastructure, strategy definition, technology roadmaps, software development, product management, project delivery, ISO Quality Management Systems, revenue growth, technical support, reseller networks & technology deployment initiatives within leading-edge market sectors. Specialties: Systems and Operational Management (BMC TrueSight Operations Management, BMC Helix Operations Management) Event Monitoring and Management (BMC TrueSight Infrastructure Management) Identity Management Workload Automation (BMC Control-M) Print Spooling and Output Management Pre Sales Support (Technical Account Management) Professional Services (Program and Project Management, Consultancy and Training) Customer Services (Post Sale support) Software Design, Specification and Implementation Product Management Solutions Architect Establishing and developing subsidiaries Defining and maintaining quality management systems, policies and procedures Solution Design and Architecture