Leslie Petrovic

Background

About Leslie Petrovic

Strategic and data-driven customer experience leader with over a decade of success in operations, retention, and process improvement across the warranty and service industry. Currently serving as Retention Manager at Transformco, I lead national customer retention initiatives, optimize multi-channel outreach strategies, and collaborate cross-functionally to elevate customer satisfaction and payment recovery outcomes. I’ve played a pivotal role in launching new programs and platforms—including self-service portals and multi-touch engagement campaigns—while leveraging tools like Tableau, Snowflake, and Twilio to turn insights into impact. My focus on operational efficiency has driven measurable results, from improving credit card update rates by 300 bps to reducing fulfillment fees by 17% through strategic vendor transitions. Throughout my career, I’ve embraced a hands-on leadership style, guiding teams through major transitions, such as the shift to remote work during COVID-19 and large-scale organizational changes. I bring a blend of creative problem-solving, technical fluency, and people-first leadership, all rooted in a commitment to continuous improvement and long-term business success. Bilingual in English and Spanish, I thrive in dynamic, customer-focused environments and enjoy building collaborative solutions that deliver both immediate results and sustainable growth.