Levi Jordan

Background

About Levi Jordan

CompTIA A+, Network+, and Security+ certified Experience using Apple’s reporting, ticketing, logs, and knowledge base systems Comprehensive in person and remote customer service skills 🤝 Strong written and verbal communication skills Highly dependable, quick learner, friendly, responsible, and a team player‍ Husband ‍‍ Student ‍ Gamer Historian Product Zone Specialist, Apple — 2019-2021 Enrich the lives of others by helping solve their technological problems. Achieved over a 95% Net Promoter Score in lifetime customer feedback surveys. Successfully transitioned to a new WFH role during Covid-19 lockdowns and advanced to an over the phone customer service position. Juvenile Correctional Officer, Texas Juvenile Justice Department — 2021-2022 Maintained the safety of multiple juveniles independently. Used trust based relational interventions to regulate emotional and irrational behaviors. Sent daily emails to all employees of the organization to describe significant details of events that occurred on the shift. Maintained perfect attendance, even through severe staffing shortages and worked every shift on the 24 hour schedule. Substitute Teacher, Conroe Independent School District — 2023-Present Engage students K-6 in learning objectives left by their teacher. Improvise lessons when needed. Create a safe environment for students. Encourage positive behaviors and redirect negative ones.