Levi Lugo
Director of Support at Spycloud
Based in Georgetown, United States
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Seniority
Director
Department
Operations
Location
Georgetown
Industry
Computer and Network Security
Company size
261
Contact information
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l•••••••@spycloud.com
Phone
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Background
About Levi Lugo
Accomplished management professional with extensive experience in leading support and operations teams within industry-leading organizations. Proven ability to leverage management and technical skills to improve processes, enhance customer satisfaction, and drive operational efficiency. Seeking a position that utilizes strong communication skills, project management expertise, proven customer service abilities, technical proficiency, 24/7 availability, support operations experience, and the capability to manage mission-critical and highly visible situations successfully.Core Competencies- Customer Escalation/Incident Management, Decision maker - Cost reduction- Project Planning & Management- Process Improvement- Workforce/Analytical Efficiency- Customer/Partner Negotiations- Statement of Work Creation- Training Development- Employee Development- Client Relations Management- Utilize Scrum Methodology- Services to Support On-boarding- Employee Mentoring- Partner/Vendor Management- Web/Data/Email Cyber Security- Proxy, On-Premise, Cloud, and Hybrid Cyber Security, SaaS- Salesforce Experience- Networking Knowledge- Identity Management- Tableau Knowledge- Smartsheet, Jira, HubSpot, Intercom
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