Liam Burke

Background

About Liam Burke

I am a senior level professional specialising in Head of Retail Operations and Business Improvement roles. As a seasoned retailer I have a strong track record of delivering and sustaining value-added change. I enjoy complex & intensive transformation and strike a good balance between logical, structured thinking and effectively leading the team at pace to get the job done. I have over 20 years’ experience across multi-site, multi-channel retailers; in the mixed electrical, telecoms and fashion sectors with commercial expertise in operating model improvement, end to end Workforce Management and obtaining best overall value. A dynamic leader, with strong influencing skills, who can engage at all levels to deliver business objectives. Key achievements: • Delivered over £40m of cost saving to retailers over 4 years • Improved total customer facing time by 8% in 2018/19, • Grew sales and margin in Currys PC World by increasing YoY conversion by 1.4% for 3 consecutive years through designing, delivering and sustaining deployment and insight tools and KPI’s.(End to End Workforce Management) • Designed and launched new ways of working across the Carphone Warehouse estate resulting in 17% more hours deployed on busier trading days at lower overall weekly cost. • Redefined peak staffing in Debenhams to increase headcount by 15% at 30% less overall cost. • Leading and developing an overall team of 16 heads, ensuring the team were engaged, challenging themselves and providing for future business needs.