Liam Dearing
IT Technician at Zpos
Based in Swindon, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Swindon
Industry
Information Technology and Services
Company size
29
Contact information
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l•••••••@zpos.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Liam Dearing
I currently lead a high performing 1st line Service Desk team at a customer site. I am responsible for tracking SLAs and ensuring these are met, exceeding SD targets and assisting with providing and presenting MI to the customer. I am also responsible for maintaining the quality of service, as well as providing call coaching and troubleshooting expertise to increase first-time resolution and customer satisfaction, the two most important KPIs of any Service Desk.I have worked for industry leading organisations. Throughout my education and work experience I have developed essential skills such as effective communication with employees and customers, working under pressure and time management, and software/hardware troubleshooting skills.I am a dynamic, fast learner who loves to get stuck in to new technologies. I always remain in a positive attitude and outlook with willingness to learn.
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