Liam Haveckin

Background

About Liam Haveckin

Enthusiastic and structured project manager, product owner and former business analyst who has 8 years’ experience delivering high quality medium to large scale digital and IT transformation projects, aligning the product vision and meeting time, budget and scope requirements. Enjoys working on transformational programs of work related to data, customer, sales and operations. Currently helping bring technological innovations to life in Calibre Scientific, Calibre is a global company and Liam is based in Barcelona, Spain. Calibre Scientific provides life sciences and diagnostics products, supporting research, healthcare, and laboratory operations globally. Has a proven track record- Leading diverse project teams to meet project objectives on budget and within timelines- Helping organizations adopt and integrate technology to solve complex business and customer problems. Recent technology projects have included: data ingestion and data warehousing to reduce operational downtime and revenue leakage, improving customer self-serve portals and addition of new products to be sold, new features for electronic lock systems, integrations with 3rd party resellers, implementation of new pricing strategies and architecture to support it- Defining superior customer service and sales journeys using call centre technologies, automated CRM flows and web technologies - Leading business case definition and approval, focusing on providing true program costings and calculate impact on business revenue and ultimately return on investment- Leading business analysis teams for a number of different technology types (for example; Salesforce Communities' Implementation, SAP CRM, Salesforce Sales & Service Cloud as well as other bespoke systems). Business analysis activities and core competencies include: customer experience design, business requirements analysis, complex process modelling, change management, digital delivery, transformation strategy planning and offshore call centre management- Product ownership and product strategy - Implementing end-to-end agile delivery practices