Liam Smith
Event Manager at Output Agency
Based in Kingston, United States
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Seniority
Manager
Department
Advertising & Marketing
Location
Kingston
Industry
Media Production
Company size
1
Contact information
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l•••••••@outputagency.com.au
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Background
About Liam Smith
A forward-thinking Improvement Manager with 10+ years of experience optimizing software companies' processes & workflows, amplifying user satisfaction, and ensuring service continuity. Aligns key stakeholders by identifying their needs, building trust, and engaging them with an empathetic, persuasive, and consultative approach. Assembles high-performing teams and establishes clear KPIs for organization-wide transformations, service management, and analysis & reporting. Operates an event production boutique that delivers vibrant, memorable experiences. Seeking the next professional challenge as a Technical Support Manager who coaches teams to deescalate pain points for a top SaaS company's customers, using clearly defined KPIs, process transformations, and emerging technologies.
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