Libby Bradshaw

Background

About Libby Bradshaw

I supported the account reconcilement for various Lines of Business while building partner relationships. Worked with these Lines of Business to review and create business requirement documents and service level agreement needs. Partnership / Relationships: Reported productivity standards around quality and speed while partnering with the Lines of Business for support to act as a liaison with the Reconcilement teams. Collaborated with multiple business units to quickly identify and resolve production related impacts and resolve hardware / application issues. Created / updated Excel spreadsheets to track data for monthly reporting and maintain notification calendars Project / Production Support / Daily Process: Chaired support meetings to include agenda and meeting minutes. Created / assisted with training and procedure writing to enhance efficiency. Performed analysis of production volumes and FTE numbers required for budget / forecast reporting and projection of training / development needs. Testing / Training Trained and supported production staff to complete Application Test Validation Documented quick reference guides using Microsoft Office Suite Planned training initiatives and coordinate schedules