Libby Dawson

Background

About Libby Dawson

A Hard working, forwarded-thinking, innovative and dynamic leader with many years of Customer service, operational, commercial and sales experience. Motivated by personal ambition with a drive for exceptional service delivery, achieved by ascertaining the customers’ needs, paired with strong foresight and a determination to set the bar high. I have a history of supporting developing sales teams to achieve business growth, implementation of operational and customer retention strategies, while actively managing operational and support teams to improve customer satisfaction and service standards. I ‘am an influential and persuasive communicator with experience of building and nurturing strong relationships at all levels, exercising diplomacy and comfortable with challenging conversations to achieve the right outcome, not the easy one. Able to create and articulate a business vision and get the best out of people through relevant investment. An industry professional with a record of delivering holistic services to high profile and blue-chip clients spanning 10 years. An analytical but decisive problem solver, with great perception awareness