Libby Sharp

Background

About Libby Sharp

In my current role as an Audit Manager on the Chief Operating Office- Enterprise Complaints and Remediation, Complaints Management Audit Team, my areas of expertise include-Audit & Oversight: Conducted comprehensive audits on the complaints management process across various departments, ensuring compliance with industry regulations and internal business policies-Risk Management: Evaluated potential risks arising from unresolved complaints, suggesting mitigation strategies to prevent escalation and potential reputational damage-Stakeholder Engagement: Collaborated with senior leadership, providing insights and recommendations based on audit findings, thereby enhancing the overall efficiency and effectiveness of the Complaints Management Policy supplemental to the Enterprise Compliant Program Policy-Reporting & Analysis: Prepared detailed audit reports, offering clarity on the complaints landscape, identifying issues and suggesting actionable steps for continuous improvement.