Libi Varghese
Broadband Customer Experience Head at Airtel
Based in Indore, India
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Seniority
Manager
Department
Other
Location
Indore
Industry
Telecommunications
Company size
104K
Contact information
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l•••••••@airtel.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Libi Varghese
A highly motivated customer centric, and result oriented business professional with a proven track record of delivering business plans at an operational level, coupled with solid experience in improving customer experience, building competency, managing key stakeholders and developing winning teams in 20+ years career in the telecom industry dealing with several products, having distinction in steering strategic and transformational projects on customer satisfaction and experience, conducting numerous audits and risk assessments with operations, bringing exceptional coaching and interpersonal skills to inspire teams along with business skills to provide superior customer service. Strong investigative skills and work ethic. Identifies potential suspicious activity and deficiencies. Adept in critical thinking, problem solving, communication skills, listening and articulation of ideas and group interactions. Analytical and creative, precisely zealous about scaling and developing the service culture within the organization.
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