Libor Holy

Background

About Libor Holy

A well experienced Customer support enthusiast and Contact Centre Guru. Highly experienced in - CS processes across all company setting, existing ones auditing, improving - Embedding of Contact centre into the company's CS strategies - All CC operations - mainly inbound - CC Technologies - CC management I like the role of Customer Advocate I can only do the highest quality job Me myself being a highly demanding customer I measure my work on myself My premises for my CS work are- There are only satisfied customers or there are none of them- To gain and keep satisfied customers you must have highly motivated and satisfied CSRs- You always have to know who, what, when and for how much has to do! Clear processes are conditio sine qua non- Find or invent technologies and utilities that will help and support you – kick the others out- Simple solutions can be the most efficient ones- Never forget to use the practical common sense! Specialties: Contact Centre Guru-) Cisco Certified Specialist Cisco Sales Expert Cisco Express Fundation Salest Specialist Cisco Advanced Routing and Switching Sales Specialist Cisco Advanced Wireless LAN Sales Specialist Cisco Advanced Collaboration Architecture Sales Specialist Cisco Advanced IP Communications Sales Specialist