Liezel Lagat

Background

About Liezel Lagat

As an Operations Support-VA at The Virtual Hub, a leading provider of virtual assistants for businesses, I leverage my customer support and team leadership skills to deliver high-quality service to clients. I am trained in handling customer concerns, providing feedback and coaching to staff, and resolving complex cases and complaints. I also monitor and drive team performance, implementing incentives and team-building activities to motivate and inspire staff. I have a Bachelor of Secondary Education degree from Talisay City College, where I majored in MAPEH, a subject that encompasses music, arts, physical education, and health. I am passionate about education and learning, and I enjoy applying my knowledge and skills to various domains and industries. I have over three years of experience in supervision and customer service, working for reputable companies such as Wipro and Teleperformance. I have earned multiple certifications, including one in Customer Service: Handling Abusive Customers from LinkedIn. I am always eager to learn new skills and take on new challenges.