Liju Mohan
Head - Technical Support Services at Dubai Technologies
Based in Dubai, United Arab Emirates
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Seniority
Staff
Department
General Business & Management
Location
Dubai
Industry
Transportation Programs
Company size
207
Contact information
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l•••••••@dt.ae
Phone
5 credits+971 ••• •••• ••••
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Background
About Liju Mohan
As the Head of Technical Support Services at Dubai Technologies, I lead a team of professionals in delivering exceptional service and customer satisfaction. With over 10 years of experience in the IT industry, I have a proven track record of streamlining operations, elevating customer satisfaction metrics, and aligning technical support objectives with organizational goals. I hold an MBA in Operations Management from Manipal University Dubai and a Master of Technology in Communication Engineering from Vellore Institute of Technology. I am also certified in ITIL v4 and Lean Six Sigma Green Belt and Black Belt. My expertise lies in project management, process improvement, and cross-functional team leadership. I am passionate about leveraging technology to enhance operational efficiency and customer experience.
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