Lilian Dhewa
IT Service Desk Specialist at First National Financial Lp
Based in Canada
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Seniority
Staff
Department
Information Technology
Location
Canada
Industry
Financial Services
Company size
1.6K
Contact information
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l•••••••@firstnational.ca
Phone
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Background
About Lilian Dhewa
As an IT Service Desk Specialist with expertise in VDI (Virtual Desktop Infrastructure), Microsoft 365, Azure, and ITIL best practices, I focus on delivering efficient, customer-centric IT support. I have hands-on experience with VMware Horizon and other virtualized environments, ensuring secure and reliable access for remote users. Using tools like JIRA and ServiceNow, I manage incidents and service requests to quickly resolve issues and minimize downtime. I am committed to continuous process improvement and staying up-to-date with emerging technologies to better serve users. My goal is to enhance IT performance and user satisfaction while providing seamless, reliable support across the organization.
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