Lillian Leung

Background

About Lillian Leung

CORE COMPETENCIES• Dedicated professional with critical thinking and highly efficient analytical decision-making skills.• Proven record of achieving results through superior customer service and uniting, motivating and developing staff.• Exceptional interpersonal, liaison and relationship building skills.• Commitment to continuous improvement to service delivery.• Demonstrated ability to be a highly effective team player and work independently. • Ability to multi-task, to focus on long-term goals while managing a range of key operational priorities.• Skills in providing exceptional customer experience through analysing, interpreting and addressing customer needs. HIGHLIGHTS• 2020 - As a Specialist, Airline Operations Support – feedbackreceived from stakeholders as part of the annual performancereview:* “Lillian is extremely approachable and always willing to assist”* “I love how Lillian will ask questions if she is not sure which meansher knowledge base comes from an informed position”.* “She will always follow up in a timely manner”.* “Lillian is an approachable, knowledgeable, respected and trustedspecialist who makes a positive difference in the CDS space. Shehas improved SOPs and implemented many changes at a highlevel, resulting in an easier workflow for the CDS TeamOperationally”. • 2019 – Overall performance rating of Proficient Plus (highest rating)• 2015 – As a Customer Disruption Controller - received a letter of Thanks and Commitment to our Customers from CDS Team Leader.