Lillian Zhen

Background

About Lillian Zhen

With over a decade at PwC, I’ve built a dynamic and well-rounded career spanning resource management, operations leadership, and now, consulting. I’ve had the chance to really get to know how the firm runs—from managing people and budgets to helping lead strategic projects and improve how things work day-to-day. In my previous role as an Operations Lead for Consulting's Cloud, Data, and AI team, I was a trusted partner to senior leadership, known for my ability to bring structure, clarity, and execution to complex cross-functional initiatives. I led efforts in people management, sales and pipeline operations, financial reporting, and internal process improvements—always with a focus on efficiency, collaboration, and impact. I hold both Project Management Professional (PMP) and Certified Scrum Master (CSM) certifications, and I’m currently preparing to pursue the Certified Data Management Professional (CDMP) designation to further enhance my consulting toolkit. My strengths lie in stakeholder engagement, communication, and leadership, and I’ve consistently been recognized as a go-to team member for solving problems, navigating change, and delivering results. Now, as I move into a Consultant role, I’m excited to leverage my operational expertise and leadership experience to help clients solve complex business challenges. I’m driven by making smart, data-informed decisions, improving how teams work, and constantly growing my skills.