Linda Gorback

Background

About Linda Gorback

Over 25 years of experience in training and development, coupled with a Master of Arts in Instructional Technology. •Highly skilled in writing, public speaking, instructional design, and customer communication skills. •Certified as a Behavioral Interviewer. •Rated EDS exemplary employee four years in a row. •Successful manager for SAP deployment of EDS time management system for US employees. •Successful management of SAP and MAXIMO deployment for DTE Energy Fossil Generation 2,500 employees for the application training, logistics, Web enabled courses, and on-line help. •Proficient in diagnostic and consulting skills with Convergys Learning Solutions •Significant experience as Project Lead for General Motor, and DTE Energy. •In-depth front-end analysis experience in selling and scoping projects. •Skilled in scoping and writing Request for Pricing (RFP) and Request for Information (RFI) documents •Manager DTE Energy Enterprise e-learning and safety training for employees. •Coordinated and managed blended solutions for Instructor Led Training (ILT), Web Based Training (WBT), Electronic Performance Support Systems (EPSS), and Distance Learning (Breeze Meeting, Learn Link, Web-ex), for EDS, DTE Energy, and Convergys. •Proficient in complex application analysis, design, and development. •Proficient in creation of Impact Mapping and feedback for Circuit City customer. •Excellent communication skills (oral and written) for selling and customer relations. •EDS Services lead Skills Coach who created personal mentoring program servicing 500 Human Resources employees. •Managed call center agents for Peregrine Customer Service on-line trouble ticket tracking system. •Delivered 100% of EDS client work on time and within budget. Specialties: Teaching Certificate; Education degree; Instructional Design; Management of SAP deployments for EDS and DTE Energy; Proposal writing; Front End Analysis; Level One, Two, and Three Evaluation Expertise.