Linda Paul
Product Support Anayst at Lorton Data, Inc
Based in St Paul, United States
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Seniority
Staff
Department
Other
Location
St Paul
Industry
Information Technology and Services
Company size
15
Contact information
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l•••••••@lortondata.com
Phone
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Background
About Linda Paul
Provide telephone, portal and email support to clients on operational use and functionality of Pitney Bowes ConnectRight Mailer, A-Qua Mailer Desktop, A-Qua Mailer Web and Pitney Bowes Envelope Designer product lines. Testing of functionality issues for further action, documentation and information to R&D area for resolution as required. Ability to problem solve (conduct research, offer solutions, attain technical proficiency in new areas) as required for effective and efficient customer support. Document all calls received within support tracking software in order to provide information for billing, and assistance to other reps for troubleshooting and resolution of customer issues. Have also worked with multiple issue tracking software packages. Assisted in set-up of electronic submissions of postage statements to USPS. Use of Webex and Team Viewer to assist customer issue resolution. Maintaining a 90% first call resolution. Believe in total customer satisfaction and work to provide the most consistent support and documentation.
Decision-makers
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