Linette Stevens
Customer Experience Supervisor at Instacart
Based in United States
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Seniority
Manager
Department
Customer/Client Service
Location
United States
Industry
Software Development
Company size
24K
Contact information
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l•••••••@instacart.com
Phone
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Background
About Linette Stevens
At Instacart, my leadership steers the bustling NYC operations, where our team has impressively scaled order volumes by 60% and trimmed delivery wait times by 7%. Our achievements are rooted in a commitment to LEAN methodologies and a collaborative spirit that extends to partnerships, including CPG brands that enhance brand scaling and customer retention. My role as Site Manager goes beyond operations; it's about nurturing talent, evidenced by seven part-timers flourishing into promoted roles under my mentorship. The guidelines and training I've developed not only streamline our processes but empower our 200-strong workforce to deliver service excellence across our six warehouse locations.
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