Linh Phan

Background

About Linh Phan

Clifton Top 5 Strengths: Relator | Analytical | Ideation | Strategic | Developer I specialize in connecting sales, customer success, and product innovation to unlock sustainable B2B SaaS growth. As a lifelong learner with a hands-on approach, I've navigated both rapid growth and choppy waters, diving deep into new markets and building adaptive solutions. My foundation was built on delivering large-scale digital transformation programs within goverment where I developed cross-functional leadership skills, led high-value offshore teams, and became a subject matter expert across key functional areas - learning to orchestrate complex stakeholder ecosystems and align multiple moving parts. Transitioning to B2B SaaS, I immersed myself into the logistics and transport industry within Southeast Asia. Armed with a innovative and adaptive product and a creative and curious mindset, I onboarded, retained, and expanded customers across diverse verticals while building a self-sufficient, resilient team - instilling adaptive frameworks tailored to specific challenges. Key achievements- At Zyllem, scaled from startup to $1M+ ARR in three years while establishing presence across Southeast Asian markets - Built integrated customer success and pre-sales teams operating independently through market volatility with minimal oversight - Retained and grew accounts across manufacturing, retail, and supply chain verticals using adaptive methodologies - Post-acquisition, led strategic stabilisation projects and roadmap planning while teams continued performing autonomously My approach is centered on building adaptive capability over rigid playbooks. I create frameworks for specific contexts while building organisational muscle to evolve when needed. I'm drawn to organisations at inflection points - scaling rapidly, entering new markets, or navigating change. In full-time leadership or fractional capacity, I thrive where self-sufficient teams and adaptive frameworks drive sustainable growth.