Lionel Murphy

Background

About Lionel Murphy

With over 7 years of experience in the education sector, I am a passionate and skilled UX conversational design and data analyst who strives to create engaging and personalized user experiences through chatbots and conversational AI. I have a master's degree in business entertainment and multiple SQL certifications that demonstrate my proficiency in data analysis and database management. I am currently working at Strategic Education, Inc, a leading provider of online higher education, where I collaborate with cross-functional teams to design, develop, and test conversational products that enhance student satisfaction and retention. In my current role, I leverage my conversation design and data analysis skills to propose and implement new intents, conversational flows, and product enhancements based on user feedback and data insights. I also act as a communication lead with subject matter experts and senior leadership regarding product testing, focus group, and product awareness initiatives. Additionally, I establish and foster strong relationships with internal and external units, effectively leveraging these connections to propel high-complexity projects and initiatives centered around critical business strategies, lucrative opportunities, and innovation endeavors. I am proud of my contributions to the conversational products that have improved student outcomes and experiences at Strategic Education, Inc.