Lionel Philippe
Service Delivery Manager - Service Desk at Western Forest Products
Based in Vancouver, Canada
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Seniority
Manager
Department
Other
Location
Vancouver
Industry
Paper and Forest Products
Company size
863
Contact information
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l•••••••@westernforest.com
Phone
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Background
About Lionel Philippe
High Performer | Always Putting Users’ Satisfaction First | Result Driven Consistently maintaining or exceeding monthly trouble tickets targets while delivering high users level satisfaction. Provided award winning exceptional customer service. Creating and updating SharePoint technical support documentations that enable team members to successfully troubleshoot and increase their monthly First Touch Resolution (FTR). Strong experience in: Team Lead and Coaching Active Directory | User Account Management | SCCM | VPN | TCI/IP | Remedy Windows 2003, 2008, XP, Vista, 7, Windows 8)| PowerShell | AS400 Microsoft Office (2010, 2013)| Remote assistance | Troubleshooting Hardware & Software Desktop Support | Printers | Laptops | Mobile devices | Backup | Microsoft Outlook 2007-2016 | Office 365 Folders management & access | Robust Facilitation & Coaching skills | Performance Management | French
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