Lisa Anderson

Background

About Lisa Anderson

Hi there, I am Lisa and I have been working with GM Financial (formally known as AmeriCredit) for 18 years this April. The skills and growth I have developed over these years has been an incredible asset to my journey in the career I have established. Starting with AmeriCredit, I was hired as a Customer Account Representative and responsible for assisting our customers over the phone with their retail car loan account. I would work with the customers to help make their payments, answer any questions they may have, and assist with alternate arrangements or options based on eligibility. Confidentiality and compliance was of the upmost importance since we were dealing with banking information and customer sensitive information. While working in the Team Lead position I was responsible for 10-15 Team Members at any given time. We would work together to resolve accounts and deliver on company objectives outlined monthly. Building and maintaining relationships is a strength I am proud to speak of and is instrumental in a successful Team. Having worked with almost every Team Member in our building regardless of the Department, I would quickly identify their strengths that we could acknowledge and recognize, pull on to enhance confidence levels and work in skill gaps or development opportunities together. A part of our responsibility as a Team Lead was to review unit performance, review reporting and data to determine any trends that need to be addressed and if we are on pace to reach monthly objective as a Team and as individuals. 6 years ago this June I was promoted to Assistant Vice President which took the skills and growth I had developed to the next level; Now co-leading a department of approximately 150-175 Team Members that were grouped into 12-15 Teams. Managing relationships and strengthening relationships is critical in this role. Throughout my career I have been able to demonstrate credibility with the knowledge of our business and our products. This was a huge asset in my back pocket as I stepped into this role. Daily disciplines include reporting and date review to determine if results are pacing to hit monthly objectives, identify any areas of opportunities that may lead to stronger performance within the Department as well as on a Team level. Review strategies with each Team Leader that reports through to me, work together if any support of required, and discuss and performance management concerns within each Team to ensure progressive discipline is updated and on track where needed.