Seniority
Staff
Department
Customer/Client Service
Location
Springfield
Industry
Retail
Company size
9.9K
Contact information
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l•••••••@rei.com
Phone
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Background
About Lisa Bellacicco
Thanking for making that process easy for me!”.“Thank you for your patience!”…these are but a few of the comments that customers have made when interacting with me. In short, putting a smile on people's face is my passion! That may sum up my career objective but read on to learn more! Being friendly, I like to think that I have mastered the art of making people feel welcome. People describe me as patient, supportive and understanding and say my calmness is contagious and puts them at ease. I also make connections with people quickly which helps to establish rapport and break the ice. If strong communication and organizational skills are a plus for your team then I certainly add value. I like to use humor when the situation permits and have found that, when applied tactically and tactfully, it can diffuse a tense situation. I have even taken a stand-up comedy class which provides interesting transferrable skills in relating to people. Enough talk though…I have also walked the walk. I am a seasoned customer service representative with an extensive 20-year track record of delivering exceptional support and building strong client relationships. Handling diverse customer inquiries, multitasking and managing time effectively become second nature. Being very observant and exhibiting a high level of attentive to detail helps me to meet customers where they are at. Furthermore, I can leverage these people-skills not just in my interactions with customers but with staff – having mentored 30 individuals throughout my career. If you are looking for someone with enthusiasm, drive, and dedication don’t be a stranger…I am just a message away. I look forward to connecting with you and getting to know one another!
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