Lisa Botes

Background

About Lisa Botes

I’m a Certified Project Management Professional and Scrum Master with 17+ years of experience driving transformational change, elevating customer experience, and enabling process excellence across global programs. Currently leading as a Senior Program Manager at NTT Ireland, I manage both transactional and transformational initiatives for international clients—while also championing customer service delivery closer to home. What sets me apart? I’ve lived both sides of the client journey. Having transitioned from being a client to delivering solutions for clients, I bring a rare empathy and foresight to every engagement. I anticipate impacts before they arise, interrogate every layer of delivery, and ensure transitions are not just smooth—but meaningful. I thrive on complexity - whether it’s re-platforming contact centres, orchestrating hybrid IT transformations, or guiding full office builds, I bring clarity, structure, and creativity to every challenge. I lead with a “one team” ethos—mentoring colleagues, empowering users, and aligning stakeholders around a shared vision. I’m delivery-driven, people-focused, and relentlessly curious about how we can make things better—for our clients, their customers, and our teams. If you’re passionate about transformation, customer-centricity, or simply making a difference, let's connect!