Lisa Gray

Background

About Lisa Gray

In today’s society, client support and loyalty are the heartbeat of any successful business. My name is Lisa Gray and I firmly believe I know how to drive that success one beat at a time. I am an award-winning team-builder and trainer with over 20 years of proven success in customer service. My genuine passion for people, thirst for knowledge, teachable nature, competitive drive, and ability to excel under pressure give me an edge others do not seem to possess. I am a servant leader; I believe in modeling the characteristics I want to see in my team, i.e. I walk my talk. My business philosophy strictly adheres to the lean management principles of eliminating waste as well adopting the Japanese kaizen "continuous improvement" methodology. I am a prolific writer, communicator, and public speaker and have given many presentations at industry conferences. I have achieved success with business analytics, the setting and outperfoming of metric standards, and in creating the documentation of optimized business processes. I am enthusiastic with a confident positive outlook on life, a great sense of humor, strong resourceful problem solving skills, and the firm belief in the power of a good search engine. In 2006, I was selected as Time Magazine's "Person of the Year". If your company is looking for its next MVP, I believe I am the person who will be ready to hit the ground running and help your team exceed its own expectations for success.