Lisa Luong

Background

About Lisa Luong

I am an operations professional supporting On-the-Road (OTR) execution within Amazon’s last-mile network, working closely with delivery associates to ensure safe, timely, and efficient departures in a fast-paced logistics environment. My role focuses on coordinating daily execution, resolving real-time operational challenges, and maintaining alignment between planning expectations and field execution.Through hands-on dispatch support and direct collaboration with drivers, I have developed strong skills in operational coordination, safety ownership, and problem solving under pressure. This experience has strengthened my understanding of how planning decisions impact real-world performance, team readiness, and operational reliability.As I continue to grow professionally, I am expanding my focus toward planning, process improvement, and operational optimization. My background in Business Administration with a concentration in HR Management supports my approach to workforce coordination, communication, and structured process execution.I am passionate about continuous improvement, collaboration, and building systems that improve efficiency while supporting both operational performance and employee experience.