Lisa Maher

Background

About Lisa Maher

Over 4 years’ experience in marketing and public relations, for a prestigious dentistry private practice and promoting the SEPTSA (Special Education Parent Teacher Student Association) and its programs, coordinating resources, educating the general public as well as parents of children with learning and other disabilities, increasing membership by 300% in the first year • Over 15 years’ experience in sales support and customer service, both internal and external customers, performing in the capacity of liaison in the education special services and business forms industries, assisting customers with their product/service requirements, requests, and selections, offering intelligent options and solutions customized to situational needs, assertively negotiating to secure new education programs on behalf of parents, resolving issues to accomplish common goals, and meets or surpasses all customer/client expectations • Establishes rapport quickly with a diverse population and builds strong, long-lasting business relationships • Trains new personnel per supervisor request, including delegating work orders to gauge levels of comprehension, monitoring all work activities for quality, expediency, and proper employee/customer interactions, conducting performance evaluations, and consulting with upper management for employee status/progress reports • Regards customer confidentiality seriously and maintains information privacy out of respect to the individual • Possesses strong communications, analytical, detail-oriented, and problem-solving skills • Multi-tasks effectively, learns new systems quickly, and completes all projects on-time or ahead of critical deadlines