Lisa McLaughlin

Background

About Lisa McLaughlin

I am a self driven operation management with 35 years demonstrating success, while providing leadership in a highly competitive market, exceptional mentor and coach. Tenacious in building new business, securing customer loyalty, and forging strong relationships with business partners. To promote and maintain exceptional customer service levels, improve profitability within assigned client and to develop and train every staff member to meet and exceed the standards as indicated in their job description by: •Recruit and select qualified staff. •Orient and train new staff. •Review schedules and direct changes to control customers needs anlabouror costs and meet targets. •Evaluate staff performance and reward appropriately Skills in * Customer Service Excellence * P&L Management * Operations Management * Coaching * Leadership Development * Hiring * Retail * Service * Profit * Budget Management * Critical Thinking * Marketing Strategy * Delivering Results * Team Motivator * Business Strategy * New Business Development * Presentation Coaching * Multicultural Team Management