Lisa Pointer-Jobe

Background

About Lisa Pointer-Jobe

Highly engaged, hands-on results and data-driven executive leader with extensive Contact Center, Multi-Site Leadership, Vendor Management (Onshore, Offshore, Near Shore), Medicaid/Medicare, Pharmacy Benefit Manager (PBM) Provider Referral, Durable Medical Equipment (DME) Home Health and Infusion Pharmacy, Internal Audits, Centers for Medicare & Medicaid Services (CMS) advanced experience with IVR, ACD, Workforce Management, call ticketing systems and multiple call center software and call monitoring systems. Compliance expertise operating with the utmost integrity in highly regulated, complex environments. Enterprise thinker with proven ability to influence and challenge across a matrix environment, respected business partner skilled in building strong relationships across all levels of an organization, and with external partners. Strong persuasion skills and dynamic communicator; ability to create and communicate a compelling vision internally and externally. Proven track record of strategic growth, leading and building high performing collaborative teams. Leveraging technology and data for sound directional strategy. Resulting in unprecedented successful outcomes.