Lisa Richardson

Background

About Lisa Richardson

Senior level support and assistance to level 1 engineers and to customers with hp service manager software and internal customers using the software • troubleshooting the software working with hot customers that needed assistance with the software. • wrote knowledge articles to assist other engineers in the software so they could resolve the issues faster • performed team manager backfill • mentor to new hire advisors • mentor to peers for purpose of raising their kpi metrics • volunteered to work the weekends to assist customers with upgrades to the software • create and present multiple keynote presentations for my teams • fill in moderator at team meetings • demonstrated ability to troubleshoot the most difficult technical issues experience with relational databases such as mysql, oracle • well written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems • ability to work with high-value customer administrators and developers • understanding of basic networking and system administration • tsia certified • help desk manager certified • ability to troubleshoot complex customer issues • reading log files and understanding service manager log files • time management monitored customer forums to assist customers as well as internal employees on hp service manager