Lisa Russo

Background

About Lisa Russo

Highly experienced Service Delivery Manager with a 15+ year proven track record in managing and working with large virtual, global and cross-functional teams. Experienced in program management of technical operations including; application development, infrastructure engineering, database development, system integration / migration within complex IT shared services environments. Recognized as a self-motivated and goal-oriented individual with the ability to assume increased levels of responsibility and achieve results. Demonstrates exceptional organizational, interpersonal, communication, leadership and problem-solving skills. Works effectively in time critical situations to ensure the successful completion of project requirements. Proven areas of expertise include: • Building and retaining high performing teams • Ensuring continued business through positive customer relationships based upon flexibility, delivery excellence, and customer commitment • Working effectively at all leadership levels within organizations • Resolution of ambiguous and complex customer issues • Production support management • Organizational development • Project management • Structured methodology and development of best practices