Lisa Sheffar

Background

About Lisa Sheffar

Experienced analyst with specialized knowledge in payment, insurance, and banking sectorsProven track record in evaluating systems, assessing requirements, and enhancing functionality effectivelyAbility to collaborate with various organizational levels, internal and external, including the ability to present customer perspectivesPayment Industry - ACH, Credit Card, Payment Gateways, APIsP & C Insurance Industry - Agency Automation Systems including Personal Lines, Commercial Lines, and Agribusiness, Guidewire Core Products: PolicyCenter, BillingCenter, and ClaimCenterFinancial Services Industry - Customer Service Systems including both Call Center and Help Desk EnvironmentsIntegrity, Results-orientation, Quality-driven, Teamwork, Self-motivation, and Client SatisfactionScaled Agile Framework (SAFe), System Development Life Cycle (SDLC), Project Management, Project Planning, Process and System Improvements, Issue Resolution, Risk MitigationStrong Analytical Abilities, Problem Solving, Detail Orientation, Multiple Complex AssignmentsBusiness Analysis, Functional and Technical Design, User Stories, Use CasesTest Coordination, Quality Assurance, Presentation and Written Communication SkillsDemonstrated ability to explain difficult concepts to non-technical usersISO VIN Processing, 3rd Party Insurance Services