Lisa Sutherland

Background

About Lisa Sutherland

As a Senior Consultant at CTS Impact, I help banks and FinTech companies improve their performance and efficiency through strategic and financial solutions. With 18 years of experience in the financial services industry, I have a deep understanding of the challenges and opportunities facing this sector in a dynamic and competitive environment. I leverage my skills in project execution oversight, operational risk management, and client relationship management to deliver high-quality results for my clients. Some of my recent achievements include leading a 40-person product development team to overhaul a bank's pricing strategy and processes, resulting in a 55% margin increase; collaborating with an executive team to monitor a 1.7x loan growth rate target and implement a sound governance structure; and re-engineering customer support operations for an energy conservation firm, reducing the average support time by 99%. I am passionate about finding innovative and data-driven ways to create value and solve problems for my clients and stakeholders.