Lisandro Luzza

Background

About Lisandro Luzza

I’m a data-driven, tenacious customer success leader with 20+ years of experience in supporting growth, improving satisfaction scores, and maximizing retention at technology and consumer goods companies. A strategic big-picture thinker, I solve customer pain points and unlock high-value business opportunities, while creating and implementing innovative plans, processes, and tools for service excellence. As a leader and mentor, I am a collaborative, inspire through example, and get the best out of people. Career highlights include: • Growing Northeast US/Canada to $40M+ ARR at SaaS company. • Supporting more than 2x North America expansion of CPG company. • Expanding key accounts (Rogers, lululemon, Weston Foods, etc.). • Leading 20+ implementations and set up 4 Centres of Excellence at key customers. • Exceeding $5M Walmart holiday retail sales for first time at CPG company. Customer Success & Experience | Revenue Growth & Profitability | Customer Renewals & Retention | High-Value Data Analysis & Insights | Process & Technology Excellence | C-Level Executive Advisory & Trust | Team Growth & Development | Strategic Influence & Collaboration | Risk Management & Quality Control | Mentoring & Coaching