Lisbeth Hansen

Background

About Lisbeth Hansen

I am a customer-focused and versatile leader who has consistently delivered strong results in client experience, customer advocacy, customer success & support, and marketing. An adaptable team player who thrives in an innovative and collaborative environment, I am a strong communicator adept at articulating business benefits and technical concepts. I have extensive experience with marketing and customer support technologies. Recognized for building strong team culture and cross-functional relationships to drive organizational objectives. I have led cross-functional teams across all levels of business among various organizations and have consistently delivered value as a leader. I am a thoughtful leader and attentive manager of people. I leverage emotional intelligence to understand and evaluate personnel challenges to foster a cooperative, productive, and fun team environment. Areas of expertise: Advocate Marketing, Business Development, Change Management, Client Experience, Client Management, Creative Branding, Customer Advocacy Strategy, Customer Engagement, Customer Insights & Analytics, Customer Journeys, Customer Loyalty and Satisfaction programs, Customer Retention, Digital Transformation, Knowledge Management (including KCS), Leading Cross-functional Teams, Market Research, Marketing Automation, Net Promoter System (NPS), Project and Program Management, Strategic Thinker, Web and Content Management, and Voice-of-the-Customer programs.