Lisha Johnson
Customer Experience Specialist at Delta Air Lines
Based in McDonough, United States
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Seniority
Staff
Department
Customer/Client Service
Location
McDonough
Industry
Airlines and Aviation
Company size
76K
Contact information
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l•••••••@delta.com
Phone
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Background
About Lisha Johnson
With over 7 years of dedication in healthcare and customer service, my core competencies lie in patient advocacy, precise billing coordination, and delivering exceptional experiences. At Delta Air Lines, my mission is to elevate customer interactions by integrating empathy and problem-solving, ensuring our values of care and commitment resonate with every passenger. My role empowers me to contribute to a culture that prioritizes customer satisfaction and continuous improvement. At MedExpress EMS, my responsibilities centered around maintaining a 98% collection rate by swiftly processing claims and rigorously verifying insurance eligibility. My approach combined meticulous research with expertise in coding, ensuring accuracy and compliance. This role sharpened my skills in continuous improvement and research, allowing me to optimize billing procedures and enhance the financial stability of our operations.
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