Lissa Mathew
Assistant Manager at Exl
Based in Kochi, India
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Seniority
Manager
Department
General Business & Management
Location
Kochi
Industry
Business Consulting and Services
Company size
59K
Contact information
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l•••••••@exlservice.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Lissa Mathew
Associate manager in service delivery. Certified for lean six sigma Green BeltResponsibilities:Lead a team of 20 associates. Respond to requests/ queries from external employee and the clients in a friendly and efficient manner. Conducting daily/weekly production feedback session - providing feedback on quality and SLA issues and team targets. Analysing team performance and identifying training needs. Ensuring grievances are handled effectively and escalating as required. Responsible for leave planning and attendance tracking. Maintaining attrition.
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