Liz Rose

Background

About Liz Rose

Customer-centric technology leader, who lays strong relationship foundations, and provides guidance for results. I am a detail-oriented technology professional with twenty-five years of delivering. Delivering high-performing teams, cloud, software and hardware migrations, systems integrations, programs & projects for global companies. I am gregarious, thriving on getting to know who individuals really are, what motivates them, and celebrating their accomplishments. I deliver solutions by leading collaborative teamwork and practical planning that leads to effective execution and proven results. Let's not forget the importance of communication! Over fifteen years of drafting executive comms, corporate comms and change management comms. Focused attention to gap areas have delivered improved business and customer experience. For example, improving delivery time of Service Requests by at least 25% each of three years.My passions are people and improvement - give me a pain area, then let's roll up our sleeves and see what solutions we can implement!I adeptly interact with C-suite, stakeholder customers, vendors, developers, and peers. My strong technical background makes me well-suited to be a liaison between technical and non-technical sides of the business / customers. Commitment to teamwork, knowledge-sharing and integrity foster a healthy and productive work environment, which generate trust and lasting relationships.Giving back is important to me; I have decades of philanthropy, with a multitude of 501c(3) organizations, through both personal and corporate activities. Proud volunteer council member at Thompson Reuters, where we planned, organized, and led at least 15 volunteer events for the roughly Eagan resources!o Seasoned in enterprise cloud, software & process implementations, migrations, system integrations & transformation - Enterprise Cloud migration - decreasing on-prem applications by 75% in three years - NICE CXone cloud CCaaS operational readiness and implemented users in six months - ServiceNow Service Management implementation to global users - Process design & mapping, implementation, communications, organizational change management, reporting & measurement, governance, and continual improvemento Proven leader able to influence change in both troubled and mature environments - Ability to see the big picture while staying true to purposeo Exceptional relationship management skills - Cross-functional collaborative leadership - International teams - Welcoming diversity