Liza Newton

Background

About Liza Newton

Product Knowledge: SDWAN Cloud Connect MPLS Office Suites Colocation Internet /Managed Router Windstream Communications MAJOR ACCOUNT MGR Company Name Windstream Communications Dates Employed Aug 2003 – Present Employment Duration •13 yrs 10 mos Location Sherman Oaks, CA Major Account Manager Windstream Communications August 2003 – Present (12 yrs.) Solution Selling, Service, support, network implementation, project management of large scale major accounts yielding $6 Million in annual revenue with primary focus of retention and growth for multi location major accounts. Deliver management to existing customers by assessing past, present, and future customer needs; analyzing customer’s business model; and offering additional product lines to support further business. Maintain relationships with existing customers by following-up on a continuous basis (pre-post installation); inviting clients to conferences; and providing adaptable products for current platform. Project Management and Coordination with the customer, equipment vendor, systems integrator, translations, data group, field, provisioning, sales engineering, ILEC/CLEC to ensure the customer’s service is cut over efficiently, in a timely manner, with zero to minimal interruption to customer’s service. Engage with appropriate departments and staff to coordinate the activity of every job through each stage of order. Continue monitoring on progression of job, including tasks and investigation of any deviations from schedule. Keeping all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems; deviations from schedule. Identify, suggest and implement corrective actions to improve quality of coordination process with management involvement.