Lloyd Nurthen

Background

About Lloyd Nurthen

I am an innovative and driven business professional with outstanding achievements in CX and customer loyalty translating to sustained commercial performance improvements. Progressing in a high-performance workplace from operations to full accountability for the VOC Program and ultimately utilising the software to incorporate VOT for Woolworths Group, I have achieved exceptional career progression built on integrity; high performance and accelerated development through embracing steep learning curves.Customer-centric with a passion and drive for conceptualising and implementing unique ideas and solutions, I am a continuous Improvement champion recommending and driving new process and product initiatives. With strong leadership and influencing skills, I am mentoring and growing a high-performance team of CX/EX Service Analysts. Collaborating closely with cross-functional teams including Digital, IT, Technology, Marketing, CVM, Legal, Finance, and Operations at the executive and individual contributor levels, I have a history of stakeholder engagement building robust professional relationships across complex businesses and delivering the customer transformation roadmap.