Lloyd Tanodra

Background

About Lloyd Tanodra

I believe great service isn’t just about solving problems—it’s about building trust and creating meaningful moments that keep customers coming back. With over 6 years of experience as a Customer Success Specialist at RingCentral, I’ve had the privilege of turning thousands of customer interactions into success stories. I specialize in driving customer retention, loyalty, and NPS excellence, even in high-pressure scenarios like escalations and contract negotiations. Recognized as a Cloud Awardee, I’m known for my calm, consultative approach and my ability to deliver solutions that are both customer-centric and business-smart. Whether it's finding the best-fit solution, reducing churn risk, or creating frictionless transitions during service changes—I make sure every touchpoint adds value. Key Strengths: • CX & Loyalty Building • Conflict Diffusion & Escalation Management • Upsell & Downsell Strategy • Contractual Retention & Win-Back Scenarios • Cross-Team Collaboration & Internal Advocacy I’m also passionate about internal initiatives—actively supporting Culture Council projects, wellness events, and workshops that bring teams closer together and make work more human. If you're looking to collaborate on customer success strategies, CX innovation, or internal culture-building initiatives, I’d love to connect!